Contact centre job activities

This video explains the best way to apply for a job in a customer contact centre.

Information on what to expect from the training process in a customer contact centre.

Here you are shown around the customer contact centre workplace.

Contact centre managers and employees talk about the type of people who work in contact centres.

Customer contact centre staff chat about what is involved in their day-to-day work.

Agents and managers describe the work and opportunities in the contact centre.