Web standards and guidelines

Inclusive language

LTS tries to be aware of the needs of all users. This aim should be reflected in the language used in our work.

Gender

When you are referring to an unspecified person do not use 'he' or 'he/she'. The preferred way of dealing with gender-neutral language is to use plurals. For example:

Sentences to avoidReplacement sentence
'If a teacher wants to apply for Chartered Teacher status he should…''If teachers want to apply for Chartered Teacher status they should…'

If the singular must be used it is acceptable to use ‘they’ and ‘their’ rather than 'he or she' and ‘his or hers’. However, there are exceptions to this rule. For example, the sentence:

  • 'When a reporter questions the rebels, their credentials are not checked.'

could cause confusion as it is not clear whether ‘they’ refers to the reporter or the rebels. In exceptional circumstances such as this the sentence could be changed to:

  • 'When a reporter questions the rebels, his or her credentials are not checked.'

In another exception to the rule, the sentence:

  • 'The novel's main character is the reader themself.'

should become:

  • 'The novel's main character is the reader himself or herself.'

as there is no such word as ‘themself’.

Words which appear to be gender-specific should also be avoided. The following list gives examples of some of the terms you should avoid and the accepted alternatives.

Terms to avoidAccepted terms
businessmanbusiness person
spokesmanrepresentative
manpowerstaff or personnel
man-madesynthetic

Race and religion

Wherever relevant, please be specific about race, nationality, culture or religion.

When referring to race or religion there are acceptable and unacceptable terms of use. The examples below indicate terms you should avoid and the accepted alternatives. If you are unsure about using a term which is not listed here please contact a content editor.

Terms to avoidAccepted terms
AsianRefer to a specific origin, for example – Pakistani
West IndianRefer to a specific origin, for example – Jamaican
Christian nameForename/first name

Disability

You should be inclusive in the language you use when referring to disabilities. The examples below indicate terms you should avoid and the accepted alternatives. If you are unsure about using a term which is not listed here please contact a content editor.

Terms to avoidAccepted terms
Disabled peoplePeople with disabilities
HandicappedDisabled
Dumb/mutePeople without speech
Hard of hearingDeaf and hearing impaired
-Blind and partially sighted

Additional support for learning / additional support needs

Describing an individual or group as having ‘additional support needs’ is the accepted way of indicating both short-term disruptions to learning and longer-term needs. Issues covered by this term include (but are not limited to) disability, long-term illness, bereavement, self-harm, and bullying.

Updated on: 01 February 2008 The LTS Online Service is funded by the Scottish Government.