Parents as Partners in Learning
Parents as Partners in Learning
Advice and handling complaints
Advice, information and handling complaints
| Themes | Act | Guidance |
| Advice, information and handling complaints | ||
| Does the strategy set out the arrangements your authority and schools have in place for giving advice and information to parents? How do these arrangements apply in the case of parents who do not live with their children? What arrangements do your authority and schools have in place for dealing with concerns/complaints from parents, or someone acting on their behalf? How does your authority involve parents and others in the establishment and review of its complaints procedure? How are parents in general made aware of your authority’s complaints procedure? | S15 of Act covers complaints procedure. | See Section C of guidance |