Technical support
If you’re having difficulty logging onto Glow, please get in touch with your local authority Key Contact directly. Please visit Glow in your area and select your local authority where you will find full contact details.
Glow and Content Delivery Infrastructure (CDI) helpdesk
The Glow Helpdesk Team:
- provides support to local authority staff to help them deal with issues and enquiries (reported by telephone, online or by email) on all aspects of Glow
- provides technical support to help local authorities make decisions on the configuration and uptake of Glow services
- monitors and maintains the Glow datacentres
- is responsible for implementing software updates to Glow.
Interconnect 2.0
Fault reporting on Interconnect 2.0 is in the first instance to Thus. Local authority technical contacts have been provided with the contact numbers and appropriate circuit reference numbers. Named contacts from each authority will log calls and if required undertake first level escalation. Subsequent escalation will be be via the LTS Glow Technology Team.
Technical Glow Group and Library
The Technical Glow Group has been created to allow technical contacts across all local authorities to communicate at a technical level. It also provides a Technical Library, which contains a collection of documents relevant to the infrastructure components of Glow.
Access to the Technical Glow Group requires a Glow account. Where the local authority is signed up to Glow the appropriate technical contacts can be provided access using their local authority Glow account. If the authority is not currently signed up to Glow, the technical contacts can get access to the Technical Glow Group by requesting an LTS guest account.
Requests should be made via your Glow Key Contact. For further details on local authority key contacts, see our pages on Glow in your area.
Interconnect email lists
For details of interconnect email lists (and how to join), see Interconnect: performance and email lists.