National Qualifications Online - Core skills

Troubleshooting

Here are some common questions and answers that may help you get started.

Problem Solution
There are moving pictures on the monitor. This is a screen saver. Move the mouse and wait to see if the correct screen appears.
The power light for the monitor is ON and the screen is blank. The system has 'gone to sleep' to save power. Move the mouse and wait to see if the correct screen appears.
The power light at the front of the monitor is OFF. Switch on the monitor power button and wait to see if the correct screen appears.
Still not working? Switch on the system's power button, either on the processor box OR on the tower. The computer will take a while to start up.

If the screen still does not look as it should, then you need to seek help.