About LTS
Freedom of Information Publication Scheme: Subject headings
Class 4: Communications and customer services
| Class 4.1 | Newsletters |
|---|---|
| Definition | A range of newsletters that provide information about LTS's programmes and activities. They also provide information about new and recent resources. |
| Availability (and format) | Distributed to schools, education authorities and other organisations. They are available online at: Assessment is for Learning Update Printed copies are also available on request from Customer Services (enquiries@LTScotland.org.uk) |
| Publication date | Frequency varies. |
| Cost | Free |
| Class 4.2 | Email updates |
|---|---|
| Definition | Email updates sent to subscribers covering various specialised aspects of LTS's work. These updates include Learning and Teaching Scotland Education News Digest, Glowing, Support for New Teachers, National Qualifications Online and Early Years Online. |
| Availability (and format) | Available by email via subscription pages on listed at Email bulletins or via written request. |
| Publication date | Varied |
| Cost | Free to subscribers |
| Class 4.3 | LTS website (Corporate area - About LTS) |
|---|---|
| Definition | This class covers the corporate area of the LTS website, which provides a range of information about the organisation and its activities. |
| Availability (and format) | Information about the organisation available at About Learning and Teaching Scotland Paper copies of specific web pages available on request |
| Publication date | Regularly reviewed |
| Cost | Refer to Charging Policy in the Publication Scheme (Part 1, clause 10) for copying costs. |
| Class 4.4 | Press releases |
|---|---|
| Definition | Press releases issued to the media and other relevant organisations by LTS in the current and previous year. Press releases are part of LTS's overall communications strategy and are co-ordinated by LTS's Press Officer. |
| Availability (and format) | Sent by post or email to a range of contacts
Available online at Press releases Paper copies also available on request |
| Publication date | Indicated on individual press release |
| Cost | Free |
| Class 4.5 | Educational Resources Information |
|---|---|
| Definition | LTS publishes various resources to support learning and teaching. Information about these resources can be found in the Order education resources section of the About LTS website. There are also resource catalogues available online for early years, primary and secondary. |
| Availability (and format) | Details of all LTS educational resources are online in the Order education resources section. |
| Publication date | Regularly updated |
| Cost | Free of charge but refer to Charging Policy in Part 1, clause 10 for copying costs. |
| Class 4.6 | LTS Terms and Conditions |
|---|---|
| Definition | Terms and conditions that apply to every contract entered into by LTS for the sales of goods or the provision of services. |
| Availability (and format) | Available online at Terms and conditions.
Included with every resource catalogue (also on reverse side of all sales invoices). Paper copy also available on request. |
| Publication date | Regularly reviewed. |
| Cost | Free |
| Class 4.7 | Customer complaints procedure |
|---|---|
| Definition | If you are not satisfied with the service you have received from LTS and wish to make a complaint you should, in the first instance, contact Customer Services, who will investigate the matter. A copy of LTS's Complaints Procedure is available on request from Customer Services (enquiries@LTScotland.org.uk). |
| Availability (and format) | Available, in paper copy format, from Customer Services (enquiries@LTScotland.org.uk). |
| Publication date | Regularly reviewed. |
| Cost | Free |
| Class 4.8 | Guide to Software Licensing |
|---|---|
| Definition | LTS operates a number of different licensing schemes from various software publishers. To help customers understand which licensing scheme is appropriate, a guide has been published. |
| Availability (and format) | Available online (as PDF file) at Software schemes.
Printed booklet can be ordered from Customer Services (enquiries@LTScotland.org.uk). |
| Publication date | Regularly reviewed. |
| Cost | Free |
| Class 4.9 | Corporate Communications Strategy |
|---|---|
| Definition | This class covers LTS's Corporate Communication Strategy for 2007-10. The strategy covers: Our Communications Vision; Our Approach; Stakeholders; Internal Communications; External Communications; and Events and Promotions. The structure of LTS's Corporate Communications Strategy and how it links intrinsically with LTS's vision, values and balanced scorecard is included in an appendix. |
| Availability (and format) | Available on request from the Head of Communications, Learning and Teaching Scotland, The Optima, 58 Robertson Street, Glasgow, G2 8DU |
| Publication date | 2007 |
| Cost | Free of charge but refer to Charging Policy in Part 1, clause 10 for copying costs |